Privacy Policy

1. Introduction

Moolzen LLP("Company", "we", "us", or "our"), a limited liability partnership registered in India (LLPIN: ADA-3946, RoC Patna) with its registered office at Vill Kuretha, Block Mansahi, Kuretha, Katihar, Bihar, India — 854107, is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use the Moolzen website (moolzen.com), mobile applications, and simulated trading services (collectively, the "Platform").

2. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you access the Platform:

• Account Information: Name, email address, password hash, and profile display name when you register or sign in using Google OAuth.
• Simulated Trading Data: Paper-trading portfolio holdings, virtual order history, watchlist configurations, contest entries, XP points, and leaderboard standings.
• Device & Technical Data: Device model, operating system version, unique device identifiers, IP address, browser type, and push notification tokens (FCM) to deliver market updates.
• Usage Analytics: User interactions, lesson completion progress, and feature usage through privacy-centric analytics (PostHog).

3. How We Use Your Information

We use the information we collect to:

• Create, maintain, and secure your user account and virtual trading wallet.
• Provide real-time market data simulations, educational lessons, and contest leaderboards.
• Send critical service notifications, daily market insights, and account alerts.
• Detect and prevent fraud, abuse, cheating in trading competitions, or technical errors.
• Comply with applicable legal and statutory requirements.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share necessary data with trusted service providers who assist us in operating our platform, including:

• Cloud & Database Hosting: Secure cloud servers with encrypted storage.
• Authentication Providers: Google Identity Services for single sign-on.
• Payment Processors: Certified payment gateways (e.g., Razorpay) for premium subscription processing. We do not store sensitive payment card details on our servers.
• Push Notifications: Firebase Cloud Messaging (FCM) and Apple Push Notification Service (APNs).
• Analytics: PostHog for platform reliability and product improvement.

5. Data Retention & Account Deletion

We retain your personal information only for as long as necessary to provide you with the Platform services or to comply with statutory obligations.

You have the absolute right to request the permanent deletion of your account and all associated personal data at any time. You can initiate this directly by visiting our Account Deletion page or by emailing us at contact@moolzen.com. Upon receipt, your account and identifiable records are erased within 7 to 14 business days.

6. Children's Privacy

The Platform is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at contact@moolzen.com and we will promptly delete such records.

7. Data Security

We implement industry-standard technical, organizational, and physical safeguards—including SSL/TLS encryption in transit and secure database storage—to protect your personal data against unauthorized access, alteration, or disclosure.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 of India, if you have any questions, feedback, or grievances regarding our privacy practices, you can contact our designated Grievance Officer: